Terms & Conditions

 

Delivery

All Basma scarves are lovingly gift wrapped and dispatched within 1-3 working days. 
For gift delivery to an alternate address, please email us at info@basmadesign.com

Shipping

We are proud to offer worldwide complimentary delivery. 

UK – Orders to the UK will be shipped by Royal Mail First Class Signed For. Please allow 1-3 working days for your delivery. 

International – Orders placed outside the UK will be shipped by Royal Mail. International customers should allow 5-14 working days for delivery. Please be aware that import duties/tax/bank credit card processing fees may apply. Customers are liable to pay for these additional charges.

Returns

Every Basma scarf is crafted with love and care. We hope you are happy with your purchase, however we understand if you change your mind. 

To arrange a return, customers are responsible for return shipping fees. 

Customers have 14 days to return their scarf once received. Returned items must be unused and in their original packaging. Please note credits may take 10-14 days to appear on your statement. 

If your goods are damaged upon arrival, please email us with photos and details and we will endeavour to resolve the issue as soon as possible.

Payment

Your payment details are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your payment information is deleted once your purchase is complete.

Disclaimer

Our products are made in small quantities and lovingly finished by hand. Therefore, it is inherent that slight variations may occur during the production and finishing process. Please be assured that all our products undergo extensive inspection in pre- and post-production, and as such, flaws are highly unlikely.